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5

All I can say is WOW - it is so unusual these days to find a business that performs at the level that Ryan’s Automotive does. To say that he understands all aspects of customer service is and understatement. From the way they answer the phone and return calls promptly to quotes that are thorough and concise to the look of his business inside and out and lastly to the work itself. Excellent on all levels. I’m very impressed by this young man, and I’m happy to tell all my Baby Boomer friends and family about Ryan’s Automotive.

1

Communication here was very frustrating. Coming in for an oil change and received an almost $3k estimate for repairs. Was laughed at and told “it’s just the industry” and about how much their equipment costs when I expressed concerns. Wasn’t told about different options for service until after the car was picked up and again - told how much their business is to run rather than a clear explanation of the services completed. Do not recommend if you’d like to understand options and estimates before the work is done.

1

Communication here was very frustrating. Coming in for an oil change and received an almost $3k estimate for repairs. Was laughed at and told “it’s just the industry” and about how much their equipment costs when I expressed concerns. Wasn’t told about different options for service until after the car was picked up and again - told how much their business is to run rather than a clear explanation of the services completed. Do not recommend if you’d like to understand options and estimates before the work is done. Updating: They installed new tires and charged me $150 for an alignment - car pulls to the right and shakes when I brake (worse than it did when I brought it in) I try to support local businesses when I can but this makes me regret not just taking to a dealership

We are sorry to hear that you had a negative experience at our business. We take customer feedback very seriously, and we would like to learn more about what happened so that we can improve our service. We understand you were unhappy with the recommended repairs from our free digital vehicle inspection that comes with every oil change. Those inspections are in no way required repairs but simply meant to help people understand the overall health of their vehicle. Also, to give people a heads up for future repairs and costs. It's purely meant to be a courtesy. We also understand you were not happy with how the price was justified. Maybe a more pleasing approach would have been to explain all the work involved in recommended work. If we could make a living and grow our business we would do it all for free! Honestly, we love to help people and fix cars!

- Ryan's Automotive
5

Ryan's automotive have done great Servicing my toyota tacoma and have provided great customer service thank you!

Thank you for the five-star review, Carlos! We are thrilled to hear about your positive experience at our shop. Our team here at Ryan's Automotive takes pride in providing exceptional customer service and ensuring that your vehicle receives top-notch care. We look forward to serving you again in the future.

- Ryan's Automotive
5

Good staff and professional service! Thanks, will use their services !

5

Great customer service. Really impressed with the manager and technicians. I will use them again and also refer friends

Thank you so much for your feedback! We are so glad to hear that you were inpressed with our customer service. We take pride in providing our customers with the best possible experience. We appreiciate you taking the time to mention Travis and our technicians. We will be sure to pass along your compliments to them. We hope you will continue to use our services in the future. Thank you again for your feedback!

- Ryan's Automotive
5

Fabulous manager with a wonderful technically -modern computer set -up that allows the clients to know the exact facts about their vehicles and then make wise easy choices as to the procedures they wish to have accomplished. The projected timeline for a $2000 job was less than one day (since the parts and specialized tires were pre -ordered by them) and they met the deadline! Good people, clean and neat, fairly priced based on my intuition, and a happy event to get my car back to "almost new".

Dear Freeman, thank you for your fabulous feedback! I apologize for the delay in response, we missed some reviews in the shuffle. We're thrilled to hear that our modern computer system and efficient service made your car repair experience a happy one. Our team takes pride in providing a clean and organized environment, along with fair pricing. We appreciate your trust in us and look forward to helping with any future car needs!

- Ryan's Automotive
5

It was very satisfying. I will go back to them in the future.

Thank you, Margarita, for the wonderful review! We are thrilled to hear that you had a satisfying experience with us. Our team works hard to ensure that our customers leave happy, and it's great to know that we met your expectations. We look forward to serving you again in the future!

- Ryan's Automotive
5

Thank you for taking the time to leave us a 5-star rating, Ruben! We are thrilled to see that you had a positive experience with us. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

- Ryan's Automotive
5

Very pleased with the detail and updates you provide. Felt like there were no surprises. Work was quality and much faster than I expected.

Thank you for the 5-star review, Trevor! We're thrilled to hear that you were pleased with our attention to detail, regular updates, and the quality of our work. It's great to know that we exceeded your expectations with the speedy turnaround. We look forward to serving you again in the future!

- Ryan's Automotive

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