Windsor Auto Repair

A situation that occurred while getting my car fixed here so maybe you don’t have to go through the same thing. I took my car in to fix two things under CarMax warranty. The guy at the counter explained to me that he was going to be very communicative throughout the process. I only got one update from him was when the warranty claim was approved by CarMax. I got another update from him when my car was ready. He told me that initially I was going to pay $340. When he called me to tell me my car was ready he told me I was going to pay $650. There was no communication between the initial “okay, lets do it” (on my end) and the difference in parts and additional charges. At the time of pick up he communicated that he had initially put the back bushings in the warranty claim and not the front bushings resulting in a difference of $110. I was able to negotiate with them to cover the difference from the parts they ordered incorrectly. One of the owners was there discussing the situation with me. She did not honor half of the uber ride they said they were going to split with me since I don’t live in the area, they added a $95 admin charge for “communicating with CarMax” (that was also no communicated with me) nor did she want to honor the 4% discount for paying with a check. A quotes she tried to use to argue with me: “So you don’t want us to charge you for it because we didn’t tell you about it?” Initial TOTAL price was $340 ended up paying $500 out the door with an additional bitter taste about the industry. They initially wanted to run my card without giving me a print out of what I was paying for. At the end of the day I just wanted to pay the amount I was given initially and I approved of I was not trying to make them bend over backwards for me or ask for anything that didn’t seem fair. I’m not a mechanic so I don’t know what the quality of their work is. I do know that the quality of their service is not great. They do not keep their word and do not have a good sense communication. I wouldn’t trust this shop based on this experience.

Great people, great service and great value.

Outstanding experience at Ryan’s Mechanic in Windsor. They fixed my truck fast and kept me informed through every step. Friendly, honest, and professional service. Highly recommend Chris and his team!

Brought my car in for a check engine light and got some other recommended work done. When I got it back there was a new problem of a body throttle gasket not sealing properly. I took it back and they fixed that for free and said there was a two year warranty on all the work they did. An honest shop. Would recommend. 🙂

I have driven past Ryan’s Automotive so many times over the years and wanted to try them out once my prepaid maintenance was completed. Just recently serviced my Tacoma for its 90k service and top notch place! Great communication with itemized list with price estimates of recommended service items after going through an inspection. Vehicle feels tightened up and ready for the next set of adventures and all for an actual price that came in below the estimate. Honest people and a great experience. I’ll be back!

I highly recommend Ryan's Automotive for all your car services and maintenance. They are Always consistent, my older vehicle is renewed again. Only had an overdue oil change this time. I'll be going back for an as needed tune up.

Chris and Cheri were so kind and thoughtful. They had a lot of issues with my transmission. Even with all that they stayed calm and were concerned for me.