The guys at the front desk were very professional and engaging. So far as I know, the brake job was a success. There is another issue that I was not going to address, but since you asked… I have been having some difficulty with my front driver side electric window. It would go up and down, but with difficulty. My approach was to not make it worse by just not using it. I did not tell the mechanics to leave the window alone. Apparently they rolled it down and now it will not roll back up. I understand that The problem does not lie with the mechanic who rolled the window down. My concern is that nobody said “hey we rolled your window down And it seems to be stuck. It seems they just rolled it down, could not roll it up and kept quiet. I think they should have at least addressed the issue and I would’ve been able to tell them that no it’s not your fault. But they didn’t say anything, which makes a less than positive impression regarding accountability. Like I said, I wasn’t gonna say anything, but since you asked…
Dear Peter, Thank you for sharing your feedback. We apologize for the oversight with your electric window. We understand the frustration this may have caused. Our team should have informed you about the issue upfront. We appreciate your understanding and will use your comments to improve our communication process. Please don't hesitate to contact us if you have any further concerns.
- Ryan's Automotive