Ryan is a lying crook. Go anywhere else ... in fact run.
Eric, that's not fair. Usually we invite constructive feedback, but your claim that we somehow lied or gave you false information is simply not true! Here's the documented series of events. Ken received verbal authorization from Eric on the following job(s): Multi-Point Reliability Inspection (Visual/ Electronic) - $.00 and Inspect NO START. NO CRANK. - $72.80 8/15/2023 04:15 PM Ryan shared estimate via SMS to (XXXXXX) 8/16/2023 01:57 PM Ryan shared estimate via email to (XXXXXX) 8/16/2023 01:56 PM Eric viewed their estimate 8/16/2023 02:22 PM Ryan Hicks received verbal authorization from ERIC on the following job(s): Battery (Remove & Replace) - $263.40 and Key & Reprogram - $267.80 8/21/2023 02:44 PM Your vehicle sat here for over week. We called, texted, emailed multiple times to either get authroization or decline. Finally after threat of storage fee, you reluctantly came to the shop, in person, and authorized. Then when you came to pick up you made a huge scene in our office calling the service manager and owner all the ugly names and foul language in front of other customers. Your claim was that our original estimate was $400. You and I both know that's a bunch of bologna. Look, I'm sorry you're having some tough personal problems, which you disclosed, but we're not the one to take your frustrations out on. We fixed the truck! We fixed the truck for a more than fair price that was agreed upon! AND we fixed the truck with a quick turn around time (once we had authorization). We are here to help and take of people's vehicles. I'm sorry you weren't able to see that.
- Ryan's Automotive