Windsor Auto Repair

You know what Eric, your old battery couldn't hold a charge, we tried. We had it on the charger for a full day after it was towed in to our shop. This is clearly really upsetting you. Why don't you bring back the Interstate Battery we put in your truck. We'll refund your money for the battery and give you back your original. We don't charge to install batteries. We sold you a battery for $213.97 (two dollars less than what you could buy the same battery for from Interstate directly). Please come in today so we can get this sorted out.

Eric, that's not fair. Usually we invite constructive feedback, but your claim that we somehow lied or gave you false information is simply not true! Here's the documented series of events. Ken received verbal authorization from Eric on the following job(s): Multi-Point Reliability Inspection (Visual/ Electronic) - $.00 and Inspect NO START. NO CRANK. - $72.80 8/15/2023 04:15 PM Ryan shared estimate via SMS to (XXXXXX) 8/16/2023 01:57 PM Ryan shared estimate via email to (XXXXXX) 8/16/2023 01:56 PM Eric viewed their estimate 8/16/2023 02:22 PM Ryan Hicks received verbal authorization from ERIC on the following job(s): Battery (Remove & Replace) - $263.40 and Key & Reprogram - $267.80 8/21/2023 02:44 PM Your vehicle sat here for over week. We called, texted, emailed multiple times to either get authroization or decline. Finally after threat of storage fee, you reluctantly came to the shop, in person, and authorized. Then when you came to pick up you made a huge scene in our office calling the service manager and owner all the ugly names and foul language in front of other customers. Your claim was that our original estimate was $400. You and I both know that's a bunch of bologna. Look, I'm sorry you're having some tough personal problems, which you disclosed, but we're not the one to take your frustrations out on. We fixed the truck! We fixed the truck for a more than fair price that was agreed upon! AND we fixed the truck with a quick turn around time (once we had authorization). We are here to help and take of people's vehicles. I'm sorry you weren't able to see that.

Thank you so much for your kind words! We are so glad we were able to replace the brake light bulb in your RAV4. We take pride in providing our customers with excellent service, and it is always rewarding to hear that we have exceeded your expectations. We are especially happy to hear that you found our staff to be friendly and helpful. We believe that our team is one of our greatest assets, and we are always working to train and develop our staff to provide the best possible service to our customers. We also appreciate your feedback about our prices. We strive to offer our customers competitive prices without sacrificing quality. We are glad to hear that you found our prices to be reasonable. Thank you again for your business! We hope to see you again soon.